Troubleshooting
“Store setup incomplete”
Section titled ““Store setup incomplete””Your catalog sync didn’t finish. Go to Settings, Data & Sync, and choose Sync now. If the banner comes back, email us.
“Add cost to unlock pricing”
Section titled ““Add cost to unlock pricing””The product has no cost per item in Shopify, so Parbat can’t tell whether a price protects your margin. Add the cost in Shopify; see Cost per item. Parbat picks it up on the next sync.
No Daily Briefing yet
Section titled “No Daily Briefing yet”Your first briefing arrives the morning after you install. If your store has no orders yet, open Pricing Readiness in Pricing Basecamp to see what Parbat needs first. It refreshes daily.
A move says “awaiting validation”
Section titled “A move says “awaiting validation””It hasn’t been tested yet. Z updates it when the evidence lands, usually by morning. To test it sooner, open the move and validate it. See Validation.
A move is blocked
Section titled “A move is blocked”Open the move’s drawer and look at Checks in the Evidence Pack. It names the check that blocked the move and what unlocks it, for example a missing cost, a product that isn’t active, or the 7-day cooldown since the last change. See Guardrails.
I can’t see Ship or Rollback
Section titled “I can’t see Ship or Rollback”Shipping and rolling back are open to workspace owners and admins. Ask your workspace owner to change your role. See Your team.
“You don’t have access to this workspace”
Section titled ““You don’t have access to this workspace””Choose Request access. Your workspace owner gets the request and picks your role.
Rollback asks about a later change
Section titled “Rollback asks about a later change”The price changed again after this move shipped. See If the price changed again later.
Still stuck
Section titled “Still stuck”Email us with your store’s name and what you saw.